Encrypted Support

Secure communication infrastructure for WeTheNorth Market URL vendors and clients.
Protocol: PGP Required • 24/7 Monitoring

SUPPORT: ONLINE DISPUTES: ACTIVE PGP KEY: VALID
AVG RESPONSE: ~4 HOURS
Recommended

Internal Ticket

The most secure channel for active users. Linked directly to your Order ID and User ID for faster resolution.

  • Order Disputes & Escrow
  • Vendor Applications
  • Transaction Failures
Dashboard > Support > New

Email / Recovery

For account recovery (2FA resets) and external inquiries. PGP ENCRYPTION MANDATORY.

[email protected]

Unencrypted emails containing sensitive data will be deleted.

Security Ops

Critical infrastructure reporting. White hat disclosures and bug bounty submissions only.

Use PGP Key ID: 0xA1B2CDEF

Priority handling for infrastructure threats.

Communication Protocol

  1. Check the FAQ and Tutorial before opening a ticket.
  2. Do not create multiple tickets for the same issue (this delays resolution).
  3. Never transmit plaintext addresses, tracking numbers, or transaction IDs via clear-net email.
  4. Verify you are on the official WeTheNorth Market URL before inputting credentials.

Official PGP Public Key

Fingerprint: A1B2 ... CDEF

Import this key to your PGP client (Kleopatra/GPG) to verify signed messages from support or to encrypt sensitive data sent to us.

Size: 4096-bit RSA